FAQ
Frequently asked questions
Answers to the questions we get most often – grouped by your role. Can't find the answer? Book a demo and we'll walk through it based on your projects.
Contractors and hauliers
How do I prove that a delivery was actually made to the right facility?
Every delivery in Pinpointer is GPS-tagged at both loading and unloading and linked to a digital weight ticket with a time stamp. At receiving facilities with Sitewatch integration each delivery is also photographed and the license plate is read automatically. You get photo proof tied to every load – not just a note that it happened. Read more under Features.
What happens if the receiver disputes the quantity or material?
Every load is documented: weighed quantity, material type, time, GPS position and image. In a dispute the full record is already collected and tamper-proof – you do not have to reconstruct what happened after the fact. Deviations can also be flagged directly in the app.
Can I track my fleet in real time and get automatic delivery confirmations?
Yes. The field apps register loading and unloading in real time and work offline when coverage is poor. You get push notifications and a live overview of all ongoing deliveries. The driver is told the next step directly in the app, with no one having to make phone calls.
How do I document that waste or excavated masses went to an approved receiver?
Pinpointer documents the receiver's details per delivery, and under Sweden's new waste legislation (Chapter 15 of the Environmental Code from 1 July 2026) a check of the receiver's permit is built into the flow. Responsibility stays with the consignor until the check is done – Pinpointer gives you that check in black and white. Read more under Compliance.
Clients and project owners
How can I verify that hauliers are not dumping masses illegally?
Every load is GPS-tagged at both loading and unloading, so you see where the masses actually went – not just where they were supposed to go. Deviations between planned and actual destination become visible immediately. Combined with photo proof at reception this gives a complete chain that makes illegal dumping both detectable and traceable. Read more for clients.
Where is the chain of custody for environmental inspections?
The full delivery chain is logged immutably and can be handed over directly to a supervisory authority, auditor or counterparty. You do not have to dig through binders and Excel files before an inspection – the record is already collected per project and per delivery. Read more under Compliance.
Can I see all deliveries to my project in a dashboard?
Yes. The client portal gives you live per-delivery data with a quality index, not a monthly report after the fact. You see fill rate, deviations and volumes in real time. The data belongs to you – even if the contractor is replaced during the project.
Receiving facilities
How do I reconcile incoming trucks against what was declared?
At the gate a QR code is scanned that automatically identifies the vehicle, contract and declared material. Weighing and classification are registered in an app for the facility's operator, and everything is matched against what was planned. Deviations become visible immediately at reception, not weeks later. Read more for receiving facilities.
Can the system automatically flag deliveries that do not match the planned classification?
Yes. When a delivery is registered the material and classification are matched against what was declared and against the facility's permit. If something deviates – the wrong material type, a classification the facility is not allowed to receive, or a volume beyond the permit – it is flagged immediately. You see on a rolling basis how volumes and materials are tracking against what you are allowed to receive.
What documentation do I need to keep for inspections?
Pinpointer automatically collects the record you need for the annual environmental report and for inspections: incoming and outgoing deliveries, quantities, materials, classification and counterparties – all per delivery. You generate the record at the press of a button instead of compiling it manually. Read more for receiving facilities.
Authorities and municipalities
Are clean masses hauled off site (Case B) always waste?
No, not categorically any more. Since 1 July 2026 a new Chapter 15 of the Swedish Environmental Code applies. Clean excavated material reused on the site where it was dug up can be exempted entirely from the waste rules, provided it is established in advance that the material is used in its natural state, for construction or civil-engineering purposes, and without risk to human health or the environment. Masses hauled off site are not covered by the exemption, but they can be handled as a resource rather than waste if continued use is secured, documented and appropriate for health and the environment. If that cannot be shown, the masses are waste even if they are clean. Then the handover control and documentation requirements apply.
How can we verify that excavation waste has been handled in line with the classification rules, for example MRR?
Pinpointer provides a traceable chain per delivery: where the masses came from, how they were classified, where they were taken, and what record sits behind the assessment. Classification is a built-in optional feature in the platform, providing decision support per the Swedish EPA's guidance (Handbook 2010:1) – but it is always the operator who makes the classification decision and carries the burden of proof under Chapter 2, Section 2 of the Environmental Code. Pinpointer makes that record auditable. If you want to understand MRR – Less Than Negligible Risk (MRR) – classification in detail, read our guide to MRR masses.
Is there a digital chain of custody for hazardous or suspected contaminated soil?
Yes. Every delivery is linked to its sampling, its lab results and its receiving receipt. For hazardous waste, automatic reporting to the Swedish EPA's waste register is triggered when the delivery is registered. The full chain is immutable and ready to be handed over for inspection. Read more under Compliance.
How does reporting to Naturvårdsverket's waste register work?
Hazardous waste is recorded and reported automatically to Naturvårdsverket's waste register, based on the data you already register per load. Entries are sent via an API secured with a client certificate, each submission is acknowledged with a waste ID, and the two-working-day correction window is monitored automatically. The platform chooses the correct entry per role, waste producer, transporter, collector, dealer and processor, and if a detail is incorrect it is corrected against the register while your internal delivery log remains immutable. Read more under Compliance.
Who is the waste producer on excavation works, the contractor or the client?
The main rule is that the party whose activity gives rise to the waste is the waste producer. On excavation, construction and demolition works the Swedish EPA normally considers the engaged contractor to be the waste producer, because the waste arises in the contractor's operations. If the executor lacks control over the masses, the client may instead be considered the waste producer. The role cannot be contracted away, but costs can be allocated in the contract and reporting to the waste register can be handled by a representative if separately agreed. Always regulate in the contract who classifies, records and reports. Read more in our review of the new waste legislation.
When does responsibility for the masses transfer to the receiver?
Under Chapter 15, Section 30 of the Environmental Code, in its new wording in force since 1 July 2026, responsibility transfers to a new waste holder when the consignor has checked the receiver's permit and the waste has been handed over. If no check is made, both the consignor and the receiver are responsible for the waste. The timing depends on who engaged the transporter: if the sender engages the haulier, responsibility transfers only when the masses have been handed over at the receiver; if the receiver engages the haulier, responsibility transfers already at pickup. Read more in our review of the new waste legislation.
Do we also need to check the transporter's permit?
Yes. If the waste is handed to a professional transporter, both the transporter and the new waste holder must be checked under Chapter 15, Section 27 of the Environmental Code. The check must be carried out to the extent that can reasonably be required, and must be verifiable after the fact. No check is required if the receiver is a municipality or a party engaged by the municipality. A party that only transports waste on someone else's behalf does not have to check the next link. Read more in our review of the new waste legislation.
Integration, export and data security
Does the system integrate with weighbridge data or environmental lab results?
Yes. An existing weighbridge is connected via Modbus, directly to the weight indicator. If there is no weighbridge, Sitewatch cameras document the load, and the weight is set to the vehicle's load capacity or entered by the driver. Lab results are linked per delivery – sampling record, lab results and receiving receipt hang together. Read more under Features.
Can the system export reports for tax or compliance?
Yes. BEAst Supply 4.0 is sent automatically as structured XML over Peppol, invoice records flow straight to the finance system, and sustainability data (CSRD) is exported in machine-readable form per project. You avoid manual reconciliation in Excel. Read more under Compliance.
Is the data tamper-evident in legal disputes?
Yes. Every delivery is logged immutably with time stamp, GPS and photo proof. The log cannot be changed after the fact, which makes it reliable as evidence in a dispute or audit. Data is stored in Sweden. AI functions run via Anthropic and maps via Google Maps, see our subprocessors. Read more under Compliance.
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Book a demo and we'll walk through your questions based on your role and your projects.